1. Introduction
At Skyra Techscape Private Limited, we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect personal information belonging to our learners, employees, instructors, and other stakeholders.
This policy complies with the Information Technology Act, 2000, relevant rules under the SPDI (Sensitive Personal Data or Information) Rules, 2011, and the evolving Digital Personal Data Protection Act, 2023 (DPDPA).
2. Scope
This Privacy Policy applies to:
- Students and learners using our website, app, or programs
- Employees, instructors, and freelancers engaged by the company
- Visitors interacting with our website and communication channels
3. Information We Collect
A. For Students & Learners
We may collect:
- Full name, age, email address, phone number
- Educational and career background
- Payment and billing details (for paid programs)
- Device and browser information
- Course activity, test results, attendance, feedback
B. For Employees & Staff
We may collect:
- Name, email, phone, emergency contacts
- PAN, Aadhaar (for compliance purposes)
- Educational qualifications, work experience
- Bank account details (for payroll)
- Attendance, performance data, internal communication logs
4. How We Use Your Information
We use the collected information for:
For Students:
- Account creation and learning access
- Progress tracking and certification
- Personalized content and recommendations
- Communication and support
- Payment processing
- Placement and hiring assistance (with consent)
For Employees:
- Recruitment and onboarding
- Payroll and statutory compliance
- Performance tracking
- Internal operations and team collaboration
5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share information:
- With trusted service providers (payment processors, cloud platforms, HR tools)
- With placement partners (students only, and only with consent)
- When required by law enforcement or legal process
- With internal teams, only on a need-to-know basis
6. Data Storage and Security
- Data is stored securely on servers located in India or other jurisdictions compliant with Indian laws.
- We use encryption, secure APIs, firewalls, and access control to safeguard information.
- Internal staff are trained in data protection best practices.
7. Retention Policy
- Student data is retained for as long as the learning relationship exists and for legal/statistical purposes thereafter.
- Employee data is retained for the duration of employment and as required by labor and tax laws.
8. Your Rights
As per Indian data protection regulations, you have the right to:
- Access and review your personal information
- Request correction or deletion of inaccurate data
- Withdraw consent (where applicable)
- Raise a grievance through our support team
To exercise these rights, please email: support@skyra.ind.in
9. Cookies and Tracking
Our website uses cookies to improve user experience and analyze usage patterns. You can control cookie settings via your browser. Cookies may be disabled, but doing so may affect some functionality.
10. Children's Privacy
Our services are intended for individuals aged 16 and above. If we learn we have collected personal data from children without appropriate consent, we will delete it promptly.
11. Refund Policy
A. No Refunds Once Payment is Made
All payments made towards our programs, subscriptions, or services are non-refundable, including:
- Course fees (live or recorded)
- One-time payments or EMIs
- Platform subscriptions or bundled offerings
- Registration or onboarding charges
B. Exceptions (If Any)
We do not offer refunds under any circumstance except in the following rare, company-approved situations:
- Duplicate payments made accidentally (upon verification)
- Technical issues on our end preventing access (unresolved within 10 business days)
Such exceptions are processed at our sole discretion after internal validation. Any approved refund will be made within 10–15 business days via the original payment method.
C. Subscription Cancellations
You may cancel future subscription renewals at any time, but past payments will not be refunded. Access will continue until the end of the billing cycle.
D. Legal and Policy Compliance
This policy complies with Indian contract law and applicable digital commerce guidelines. Disputes will be subject to jurisdiction of courts in Bengaluru, India.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via email or notifications within the platform.
13. Contact Us
For questions or concerns about this policy, contact us at:
📧 support@skyra.ind.in
🏢 No 235, 13th Cross Rd, Binnamangala, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038
